Review Response Templates

10 Best Review Response Templates You Can Use

Guideline On Writing Review Responses

Responding to positive reviews

  1. Be sure to thank the customer for purchasing your product or service
  2. Ensure that the message is personalized to the customer’s experience
  3. Give motivation for them to visit you again in the future

Responding to negative reviews

  1. Acknowledge the customer’s review and apologize for their bad experience
  2. Outline a plan to the customer on how their experience will be managed by resolving their negative experience with you
  3. Leave your contact information so that they can contact you offline for more information

Positive Review Response Templates:

#1 Suggested Review Response Template To Positive Reviews Without Text:

Hi [Customer Name]

Thank you for leaving a 5-Stars review. At [Company Name], we continuously strive to serve you better. Looking forward to serving you in the future!

Best Wishes
[Company Name] Team

#2 Suggested Review Response Template To Positive Reviews With Text:

Hi [Customer Name]

Thank you for leaving a 5-Stars review. At [Company Name], we continuously strive to serve you better.

We are glad that the team has managed to meet your needs for [Product or Service that has been mentioned in the review].

Looking forward to serving you in the future!

Best Wishes
[Company Name] Team

Negative Review Response Templates:

#3 Suggested Review Response Template To Negative Reviews Without Text:

Dear [Customer Name]

Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At [Company Name], we strive to provide the best experience we can for our customers.

Please feel free to reach out to [Contact Person Information] with any further comments, concerns or suggestions you have so that we can make your experience a better one.

We would love to make things right if you could give us another chance.

Best Wishes
[Company Name] Team

#4 Suggested Review Response Template To Negative Reviews With Text:

Dear [Customer Name]

Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At [Company Name], we strive to provide the best experience we can for our customers.

We take our customers’ feedback very seriously. For our [Service Name or Product Name], we ensure that the [Service/Product] quality is of top standards.

Please feel free to reach out to [Contact Person Information] with any further comments, concerns or suggestions you have so that we can make your experience a better one.

We would love to make things right if you could give us another chance.

Best Wishes
[Company Name] Team

Responding To Reviews from Angry Customers

#5 Suggested Review Response Template To Angry Customers:

Dear [Customer Name]

We are sorry to hear about your disappointing experience with [Company Name] and I would like to personally assist you to make things right.

If you could give us a chance, we would be more than happy to offer you a [Any possible compensation to the customer].

Let’s hop on a call and address this ASAP. We take our customers’ feedback seriously.

Please contact me at [Phone/Email] when convenient.

Best Wishes
[Senior Management Position] of [Company Name]

Responding To Reviews From A Loyal Customer

#6 Suggested Review Response Template To Loyal Customers:

Hey [Customer Name[

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team!

We look forward to improving our [Product/Service] over time and look forward to seeing you soon!

Best Wishes
[Company Name] team.

Responding To Reviews That Are Fake or Spam

#7 Suggested Review Response Template To Fake or Spam Reviews

Hi [Customer Name]

We cannot find any record of you in our database and your review violates [Review Site] policies so we have flagged your review for removal.

If you are using another name that is not recorded in our database, please feel free to reach out to us.

For any other questions or concerns, feel free to contact us at [Email or Phone number].

Best Wishes
[Company Name] Team

Responding To Reviews That Has Mentions of Team Members’ Names

#8 Suggested Review Response Template To Reviews Containing Team Members’ Names

Hi [Customer Name]!

Thanks for leaving a review and we are glad that you enjoyed your experience with us.

[Team Member Position/Name] would be excited to know that you enjoyed [his/her] service! [Team Member Position/Name] is always going the extra mile during [his/her] time at work. We will definitely share this with them.

Looking forward to serving you better in the future!

Cheers.

Best Wishes
[Company Name] Team

Responding to Employees Reviews On Glassdoor/Indeed

#9 Suggested Review Response Template in Responding To A Positive Employee Review

Thank you for taking the time to leave us your feedback.

We are glad that you value the efforts we have put towards creating a positive environment at [Company Name].

As you mentioned, our working culture is designed to make [Company Name] an environment where everyone can perform their best.

Thank you for raising concerns about [Insert the cons that have been mentioned], we will look into this to developing a better environment at [Company Name].

We also strive to make sure that everyone is given an equal opportunity to grow in our team.

If you would like to learn how about the opportunities at [Company Name], feel free to check them out here: [Insert Link to the company’s career portal]

Best Wishes
[Person’s Name], HR Director at [Company Name]

#10 Suggested Review Response Template in Responding To A Negative Employee Review

Thank you for taking the time to leave us your feedback.

We are committed to creating a comfortable, transparent and collaborative environment for all our employees so I’m disappointed to hear about some of your experiences.

Thank you for raising concerns about [Insert the cons that have been mentioned], we will look into this to developing a better environment at [Company Name].

We also strive to make sure that everyone is given an equal opportunity to grow in our team.

Our dedication and what sets us apart is that we are relentless about creating an amazing working culture that would see [Company Name] as their second home.

Best Wishes
[Person’s Name]. CEO at [Company Name]

Conclusion

And that pretty much sums up the 10 templates that you could use for responding to reviews.

If you need more help managing your reputation online, feel free to check out our Online Reputation Management Services.

As always, wishing you all the best for your business.

Best Wishes
Jim

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15 Responses

    1. Hi Sarah

      Yes, we would highly recommend you to reply to every review.

      This would show that you have proper customer service in place to address the needs of your clients!

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